Advent of AI in Enterprises
On May 11th, 2023, I attended a product announcement event by one of the leading AI startup in Bay Area - Moveworks. Overall I loved the event and upcoming product announcements. My current company has been a customer of Moveworks for 5+ years and I was amazed by the innovations this company continues to bring to the enterprises in areas that is often overlooked - Employee Experience and Delight.
Okta: Identity Cloud Service
Okta is an identity cloud provider that connects your employees to different applications in a secure and delightful way. Okta's main product is Identity Cloud Service (i.e. identity as a service platform). It is 100% built in cloud with zero planned downtime.
Subscription to IT Services
Subscriptions are growing all around us and will continue to grow in the next couple of years. It will be interesting to see how IT can align itself to take advantage of it to improve employee experience while managing IT services. (Published on 10-Apr-2021)
Balancing - Achieving more with less
One of the most frequent questions I get asked is how do you manage IT priorities in today’s fast changing business. (Published on 5-Sep-2020)
Delightful experience…what’s next?
Delightful experience and innovation using AI/ML technologies and the direction this industry as a whole is moving towards. (Published on 28-Sep-2019)
Agile for Operations
Agile Framework for managing work of IT Operations. (Published on 7-Sep-2019)
Our IT Customer Satisfaction Journey
Our journey to measure internal customer satisfaction using NPS. (Published on 13-Jan-2019)
IT – Customer-Centric or Technology-Centric?
Delivering technology in a customer centric IT world. (Published on 25-Dec-2018)